Refund Policy

Last updated: October 2026. TokGrab is a digital download (full source code), so refunds work differently from physical goods: please contact us first — most problems are an install or API-key issue we can solve together.

1. Support first

If the script does not install or a documented feature does not work as described, email support@tokgrab.com with your order ID. We answer within 24-48 business hours and will fix, work around, or clearly explain the issue.

2. When a refund applies

If we cannot get a documented feature working on a supported setup (PHP 8.3+, MySQL/MariaDB, standard shared hosting or VPS), you are entitled to a refund of the $49 license. Refunds are processed through Gumroad to the original payment method.

3. What refunds do not cover

Third-party costs (hosting, domain, API provider usage) are outside this policy. Change-of-mind requests are reviewed case by case once support has had a fair chance to help. Chargeback abuse or redistributed copies void eligibility.

4. How to request

Email support@tokgrab.com with your Gumroad order ID and a description of the problem, including any error messages or screenshots.